We rolled into Calama two hours before the rental car was
due and checked into the lovely Aguas del Desertero hotel. The hotel was better
than expected; the wind was at our backs.
Diesel was topped off in the pickup truck and we navigated
the one-way maze of Calama to Hertz. The agent gave the now dusty and filthy
(but near new) truck a once-over. Smooth sailing so far. The agent gave the
truck a second look, “Es nuevo?” pointing to an inch-long scratch on the rear
fender where a bicycle had rubbed on the paint. “Si, es nuevo.”
On Sunday, on our way back from Salar Caliente, we stoped
for a couple on bicycles 10 km from San Pedro. They had ridden to Laguana Cejas
for a swim. The Atacama sun had sapped their motivation on their ride back to
San Pedro. Bicycles went in the back of the truck, passengers in the cab. Dusty,
our passengers were very thankful for the lift. After dropping off the
bicyclists, we noticed the scratch on the right fender. No good deed goes unpunished.
In Calama the agent asked “Did you file a police report?” in
regard to the scratch on the fender. It hadn’t occurred to us to do so. Two
weeks prior we had rented a car in Newark,
NJ for a friend’s wedding. The
rental agent there held a poker chip to scratches on the car. “Smaller than the
poker chip, no problem.” Things are different in Chile.
Our limited Spanish and lack of cultural understanding
created a road block. We couldn’t comprehend that the police could even be
bothered with a scratch on a car caused by poor placement of cargo. “Accidente”
doesn’t just translate to “Accident,” but seems to include any type of
superficial incident. The rental agent wasn’t about to let us leave until we
understood how to file a police report.
We used Google translate to communicate back and forth with
the rental agent, which worked surprisingly well. Nonetheless, it was clear
that we had a major task at hand: find the police station, explain in Spanish
that we needed to report a scratch on a rental car and email Hertz the accident
report number. It was 7 PM, we had a flight in 12 hours. The wind at our backs
had abruptly shifted.
Into the Hertz office walked a gentlemen that had been
hanging out at the Hertz garage. We had spoken with him previously, but only
briefly. “I think I can help you,” he said.
The gentlemen’s name was Claudio. He spoke a little English,
much more than we spoke Spanish. Claudio offered to drive us to the police station
and help file our report. He had visited Pittsburg
a year ago and had be helped by a Spanish speaking American; he was returning
the favor.
We hopped in Claudio’s pickup truck and headed to the police
station; we were getting to know the Carabineros quite well. We drew pictures and
translated through Claudio to the Carabinero our situation. He wrote up a very complete
report. Half page. Single spaced. The report was proofread by Claudio. Editorial
suggestions were warmly accepted.
A half hour later, we walked out the door of the cabeneros
station with an accident number to email to Hertz. The number was in the 10 millions;
I expect that they will run out of accident numbers during this decade.
Claudio offered to drive us to our hotel across town. After a
drive discussing the legendary “match” pitting Brett Farve against John Elway,
we were dropped off at our hotel, Claudio only accepting our great thanks.
We walked to our room in awe. Were we really lucky to meet Claudio, or are Chileans this systematically outgoing and generous? When can we
next extend our hands to help out another? Altogether an overwhelmingly human
experience.
And how does a country function where you must report minor
scratches on vehicles to the police? We considered the man-hours associated
with our report: a half hour of a police officer’s time; a half hour of the
rental agent’s time; no doubt a few more half hours of others time sprinkled in
over the coming week, all for a scratch. The time spent processing the scratch
probably cost ten times as much as the dab of touch-up paint needed to cover
it.